phjj Privacy Policy

1.Introduction

phjj ("we," "us," or "our") is committed to protecting the personal data of all Filipino players who use the phjj online casino platform at phjj.org. This Privacy Policy is published in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This policy applies to all personal data collected through the phjj website, its mobile-optimised interface, customer support channels, and any related services. It does not apply to third-party websites or services linked from the phjj platform — those third parties maintain their own separate privacy policies.

By registering for a phjj account, depositing funds, placing bets, or otherwise using our platform, you confirm that you have read, understood, and consented to the collection and use of your personal data as described in this Privacy Policy.

2.Data We Collect

phjj collects personal data that is necessary to provide our services, comply with legal obligations, and maintain platform security. The categories of personal data we may collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on a Philippine government-issued ID;
• Date of birth (to verify that you are 21 years of age or older);
• Gender (optional, for personalisation purposes);
• Residential address in the Philippines;
• Philippine mobile number;
• Email address;
• Government-issued ID type and number (e.g., PhilSys number, UMID, passport, driver's licence) — collected during identity verification.

2.2 Financial and Transaction Data

• GCash or PayMaya registered mobile number used for deposits and withdrawals;
• Bank account name, number, and institution (for BDO, BPI, or Metrobank transfers);
• Transaction history: all deposits, withdrawals, bets placed, and winnings received;
• Bonus and promotional credit usage.

2.3 Technical and Usage Data

• IP address and approximate geolocation at time of login;
• Device type, operating system, and browser version;
• Session duration, pages visited, and game interactions on the phjj platform;
• Login timestamps and session activity logs.

2.4 Communications Data

• Records of live chat conversations, email correspondence, and support tickets with the phjj team;
• Feedback, complaints, and survey responses submitted voluntarily.

3.How We Use Your Data

phjj uses personal data collected from Filipino players for the following purposes:

• Account administration: Creating, managing, and securing your phjj account and verifying your identity and age;
• Service delivery: Processing deposits, withdrawals, bets, and game results; crediting winnings to your wallet; providing GCash and PayMaya payout services;
• Legal compliance: Meeting obligations under Philippine AMLA, PAGCOR regulations, and NPC data privacy requirements, including Know Your Customer (KYC) and Anti-Money Laundering checks;
• Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorised logins, and potential abuse of bonuses or game mechanics;
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and applying self-exclusion, deposit limits, or cooling-off measures where appropriate;
• Customer support: Responding to your queries, resolving complaints, and providing account assistance;
• Platform improvement: Analysing aggregated usage data to understand how Filipino players interact with phjj, identify bugs, and prioritise product improvements;
• Marketing communications: Sending promotional offers, bonus notifications, and event updates — only where you have given explicit consent and only via the contact channels you have opted in to. You may withdraw marketing consent at any time.

4.Legal Basis for Processing

Under the Data Privacy Act of 2012, phjj processes personal data on the following lawful bases:

1. Contractual necessity: Processing required to perform the contract between phjj and the player — including account creation, game access, deposits, and withdrawals;
2. Legal obligation: Processing required to comply with Philippine law, including AMLA reporting obligations, PAGCOR regulatory requirements, and NPC data protection mandates;
3. Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where our interests do not override player rights;
4. Consent: Processing for marketing communications and optional personalisation features — where consent is the legal basis, you may withdraw it at any time without affecting other processing.

5.Data Sharing

phjj does not sell or rent your personal data. We may share personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash (Mynt/Globe Fintech), PayMaya (Maya Bank), BDO, BPI, and Metrobank, solely to process deposits and withdrawals to and from your phjj wallet;
• Game software providers: Licensed game studios (e.g., Pragmatic Play, PG Soft, Jili, Ezugi) receive session tokens and bet data necessary to operate games. These providers do not receive your full identity data;
• Identity verification services: Third-party KYC providers used to verify the authenticity of Philippine government IDs during account verification;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement agencies, where disclosure is required by law or a valid legal process;
• Professional advisers: Legal counsel, auditors, and compliance consultants, under obligations of professional confidentiality.

All third-party service providers engaged by phjj are contractually required to process personal data only for the purposes instructed by phjj, to maintain appropriate security standards, and to comply with the Data Privacy Act of 2012.

6.Cookies & Tracking Technologies

phjj uses first-party cookies and similar technologies on its platform. Cookies help us maintain your logged-in session, remember your preferences, prevent fraudulent logins, and understand how Filipino players navigate the site.

The types of cookies used by phjj include:

• Strictly necessary cookies: Required for the platform to function — including session management and security tokens. These cannot be disabled;
• Functional cookies: Remember your language, display preferences, and last-used game lobby filters;
• Analytics cookies: First-party analytics to understand aggregate traffic patterns and game popularity. phjj does not use Google Analytics or other third-party analytics platforms that send data to external servers;
• Security cookies: Used for fraud detection, bot prevention, and suspicious login detection.

phjj does not use third-party advertising cookies or tracking pixels from ad networks. You may configure your browser to block or delete cookies; however, doing so may affect platform functionality, including the ability to stay logged in.

7.Data Security

phjj implements the following technical and organisational measures to protect your personal data:

• Encryption: All data transmitted between your browser and phjj is encrypted using 256-bit SSL/TLS. Data stored on phjj servers is encrypted at rest;
• Access controls: Personal data is accessible only to phjj staff with a legitimate business need. Role-based access controls limit exposure of sensitive data;
• Two-factor authentication (2FA): Available for all player accounts. Internal phjj systems require 2FA for all staff access to production data;
• Penetration testing: The phjj platform undergoes periodic security assessments to identify and remediate vulnerabilities;
• Segregated player funds: Financial balances are held separately from operational funds, reducing exposure in the event of a financial security incident.

8.Data Retention

phjj retains personal data for the following periods:

• Active account data: Retained for the lifetime of your phjj account and for a period of five (5) years after account closure, in compliance with AMLA record-keeping requirements;
• Transaction and betting history: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations;
• Identity verification documents: Retained for five (5) years from the date of verification, or longer where required by a specific regulatory or legal obligation;
• Customer support records: Retained for three (3) years from the date the interaction was closed;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of the consent having been obtained;
• Technical logs: Retained for ninety (90) days for security and debugging purposes, except where a specific security incident requires extended retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identified or identifiable individual.

9.Your Rights Under Philippine Data Privacy Law

As a Filipino data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjj:

• Right to be informed: You have the right to know what personal data phjj collects about you and how it is used — this Privacy Policy fulfils that obligation;
• Right of access: You may request a copy of the personal data that phjj holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your phjj account;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for its collection purpose, subject to phjj's legal retention obligations;
• Right to object: You may object to processing of your personal data for direct marketing at any time, with no conditions;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You may file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the phjj Data Privacy Officer via the contact details in Section 12. phjj will respond to all verified data subject requests within thirty (30) calendar days.

10.Children's Privacy

Parents and guardians who believe their child may have accessed or registered on the phjj platform should contact our support team immediately at [email protected] for prompt investigation and account closure.

11.Changes to This Privacy Policy

phjj reserves the right to update this Privacy Policy at any time. When material changes are made, we will:

• Update the "Last updated" date at the top of this page;
• Post a notice on the phjj platform informing players of the key changes;
• Where required by the Data Privacy Act, seek fresh consent for any new processing activities that are materially different from those described in the version of the policy you originally consented to.

Continued use of the phjj platform after a revised Privacy Policy is posted constitutes acceptance of the revised terms, provided that no material change is being relied upon that requires fresh consent under Philippine data privacy law.

12.Contact & Data Privacy Officer

For questions, data subject requests, or complaints relating to this Privacy Policy or phjj's data processing practices, please contact:

• Data Privacy Officer, phjj
• Email: [email protected] — please include "Privacy Request" in your subject line
• Live Chat: 24/7 support available on the phjj platform
• Response time: All data privacy requests will be acknowledged within 5 business days and resolved within 30 calendar days

If you are unsatisfied with phjj's response to a data privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC).